Privacy Policy 711wallet — Our Commitment to Protection Your Personal Data

1Information We Collect

When you register and use the 711wallet platform, we collect various types of information to ensure our services run smoothly, securely, and in compliance with applicable legal requirements. The data we collect can be grouped into several categories:

Personal Identification Data: This includes full name, date of birth, MyKad or passport number, mobile phone number, email address and residential address. This information is required during account registration and the KYC (Know Your Customer) process to verify your identity.

Financial & Transaction Data: 711wallet records all deposit and withdrawal transactions, including the payment method used — whether Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX Maybank2u, or CIMB Clicks — the transaction amount in Malaysian Ringgit (MYR), date and time, and transaction reference number. This data is essential for payment processing, AML compliance, and account records.

Platform Activity Data: We record your gaming activity, including your Live Casino betting history, Sports Betting on the Malaysia Super League and EPL, lottery purchases, e-sports and virtual sports, as well as game outcomes. This data is used for account management, fraud detection, and service improvement.

Technical Data: When you access the 711wallet platform, our systems automatically record your device's IP address, web browser type, operating system, device model, session timestamps, and pages visited. This technical data is used for account security, detecting suspicious login activity, and improving platform performance.

2How We Use Your Data

Data collected by 711wallet is used solely for the following purposes. We do not use your data for any purpose not listed here without obtaining your consent first:

For marketing communications such as bonus promotions, the latest Live Casino offers, and Malaysia Super League match odds, 711wallet will only send messages to members who have given their explicit consent. You may withdraw this consent at any time through the notification settings in your account or by contacting support.

3Legal Basis for Data Processing

711wallet processes members' personal data on valid legal grounds. There are four primary bases we rely on in the context of platform operations:

• Contract Performance: Data processing required to provide the services you have agreed to use — including processing deposits and withdrawals in MYR, account management, and providing access to casino games, Sports Betting, and lottery on the 711wallet platform.
• Legal Obligation: Processing required to comply with legal obligations applicable to 711wallet, including KYC requirements, AML (Anti-Money Laundering) reporting, Malaysia's PDPA (Personal Data Protection Act) compliance, and the requirements of other regulatory bodies.
• Legitimate Interests: Processing required for 711wallet's legitimate business interests, such as detecting and preventing fraud, enhancing platform security, analysing usage patterns for product improvement, and managing business risk — provided these interests do not override your fundamental privacy rights.
• Consent: For optional purposes such as marketing communications and the use of non-essential cookies, 711wallet will obtain your explicit consent beforehand. This consent may be withdrawn at any time without affecting your core platform services.

4Data Sharing & Disclosure

711wallet does not sell, rent, or disclose members' personal data to third parties for their own marketing purposes. This is an absolute commitment on our part. However, there are limited situations in which your data may be shared with other parties:

• Trusted Service Providers: 711wallet works with third-party service providers that assist in operating the platform — including payment processors for Touch 'n Go, GrabPay, DuitNow, and FPX; casino software providers such as Evolution Gaming and Pragmatic Play; and cloud infrastructure services. All these providers are bound by strict data protection agreements and are only permitted to process your data for purposes we specify.
• Legal Authorities: 711wallet may disclose data to law enforcement agencies, regulatory bodies, or courts where required by court order, legal summons, or other applicable legal obligations. We will endeavour to notify you of any such request unless prohibited by law.
• Fraud Prevention: In cases involving fraudulent activity, money laundering, or serious threats to the security of the platform or other members, 711wallet may share relevant information with enforcement bodies or industry fraud prevention agencies.

5Security & Data Protection

711wallet continually invests in the latest security infrastructure to ensure your personal data is protected at all times. The technical and organisational security measures we implement include:

• SSL 256-bit Encryption: All communications between your browser and 711wallet's servers are encrypted using TLS 1.3 with 256-bit key length — the same standard used by leading financial institutions in Malaysia.
• Secure Data Storage: Personal data is stored on servers protected by layered physical and logical access controls. Only authorised personnel with a legitimate operational need are permitted to access member data.
• Two-Factor Authentication: 711wallet's internal systems that access member data require two-factor authentication (2FA) from all authorised personnel.
• 24/7 Monitoring: An automated threat monitoring system operates 24 hours a day to detect any unauthorised access, intrusion attempts, or suspicious activity involving member data.
• Regular Security Audits: 711wallet conducts regular security audits and penetration testing by independent security firms to identify and address any system vulnerabilities.
• Staff Training: All 711wallet staff who handle personal data undergo comprehensive data protection training and are bound by strict confidentiality agreements.

While we take every reasonable precaution, no system can be guaranteed 100% secure against all cyber threats. In the event of a data breach affecting your personal information, 711wallet will notify you within 72 hours of confirming the incident, in accordance with applicable legal requirements.

6Data Retention Period

711wallet retains your personal data only for as long as necessary to fulfil the original purpose of collection or to meet applicable legal requirements. The following are the general retention period guidelines we follow:

• Active Account Data: For as long as your account remains active and you continue to use the 711wallet platform, your personal data and account records will be retained for service and security purposes.
• Financial Transaction Records: All RM deposit records, withdrawals and betting history are retained for a minimum of 7 years after a transaction occurs, in line with applicable financial and tax legal requirements in Malaysia.
• KYC & Identity Verification Data: KYC documents such as copies of your MyKad are retained for 5 years after account closure or the date the document was last updated — in accordance with AML compliance requirements.
• Support Communication Logs: Records of conversations with the 711wallet support team are retained for 2 years for quality control purposes and to resolve any disputes that may arise.
• Technical Log Data: Access logs, IP addresses and technical session data are retained for 90 days for security and fraud detection purposes.
• After Account Closure: When an account is closed at a member's request and there is no legal obligation to retain the data longer, 711wallet will delete or anonymise your personal data within 30 days after the mandatory retention period has ended.

7Cookies & Tracking Technologies

The 711wallet platform uses cookies and similar tracking technologies to enhance user experience, maintain account security, and understand how our platform is used. There are three types of cookies in use:

You can manage your cookie preferences through your web browser settings or via the cookie panel available within the 711wallet platform. Please note that disabling essential cookies may affect platform functionality and your gaming experience.

8Your Personal Data Rights

As a 711wallet member, you have the following rights regarding your personal data. All requests relating to these rights may be submitted to 711wallet by email at support@711wallet.com or via the platform's live chat:

9International Data Transfers

In the course of its operations, 711wallet may transfer members' personal data to servers or service providers located outside Malaysia. These transfers occur in the context of cloud infrastructure services, internationally accredited casino software providers, and global payment processing systems.

When personal data of 711wallet members is transferred to another country, we ensure adequate protection through the following measures:

• Data is only transferred to countries or entities recognised as having an adequate level of data protection.
• Using standard Data Transfer Agreements that include binding data protection clauses for all parties involved.
• Ensuring all third-party service providers are bound by data protection obligations equivalent to or stricter than those we impose on ourselves.
• Data encryption in transit and at rest is maintained regardless of the physical location of the server.

If you would like to know more about the mechanisms used by 711wallet for international data transfers, please contact us at support@711wallet.com.

10Contact Us & Privacy Policy Updates

If you have any questions, concerns, or requests regarding this Privacy Policy or how 711wallet handles your personal data, do not hesitate to reach us through any of the following channels:

• Email: support@711wallet.com (please include "Privacy Policy" in the subject line)
• Live Chat: Available 24 hours a day, 7 days a week, directly from the 711wallet platform
• Response Time: We aim to respond to all privacy-related enquiries within 3 business days

711wallet will review and update this Privacy Policy from time to time to reflect changes in our data practices, new technologies adopted, or updates to applicable legal requirements. Any material changes will be communicated to members via in-platform notices and registered email at least 14 days before the changes take effect.

The "Updated" date at the top of this document indicates when the 711wallet Privacy Policy was last reviewed. Your continued use of the platform after that date constitutes your acceptance of the latest Privacy Policy.